Do your marketing materials talk to your customers?

Connecting with othersYou open a brochure or go to a Web site and it doesn’t take long before you decide that this isn’t the product or service for you. What comes across isn’t how you benefit from the product, but how wonderful the company is that is selling it.

In a teleseminar hosted by a colleague, one of the points we discussed was how many companies think it’s important to “strut their stuff” and tell their prospects just how wonderful their company is. However, what many companies don’t realize before they start to write a marketing piece is this – it’s vital that you write to your customer, not at them.

As one of my respected colleagues Herschell Gordon Lewis wrote, “When you write a letter that says, ‘Only you. . . ,’ you’ve told the recipient that to you he isn’t a unit, an anonymous number in a computer, a faceless organism . . . . You also project an attitude of friendliness.”

The reader – your customer or prospect – comes first!  Incorporate a friendly, conversational tone as if your prospect were sitting right there, across the table from you. After all, what they want to know first and foremost is “what’s in it for me?” What are the benefits they receive by doing business with you or buying your product?

Yes, your customers want to know that you’re a viable, credible company. However, when they link to that Home page on your Web site or turn to the first panel of your brochure only to read “we do this. . .” and “we do that . . .,” chances are that it won’t take long before they click off of your Web site or put that brochure down (i.e. into the circular file).

Please keep in mind that “you” is one of the strongest words in a marketer’s vocabulary. When I review a marketing piece and I repeatedly see “we” and “the client,” or “our customers,” it’s time for a rewrite.  For instance, read this paragraph…

We-Centered Content: “John Doe Enterprises offers quality service to all our customers. We provide affordable and effective online marketing solutions. With 30 years of experience, we know how to get the job done.”

The previous “we-centered content” doesn’t mention “you” even once. Therefore, are you likely to keep reading when you’re not addressed personally, but referred to as “the customer” or “client?”  Now, read this paragraph . . .

You-Centered Content: “Attention-to-detail and a plan customized to meet your needs are what you can expect from John Doe Enterprises. Count on marketing solutions that not only meet your budget, they drive revenue and deliver profitable results.”

As you can see, the “you-centered content” never mentions “we,” it focuses on the prospect, not the company selling it. It speaks to the needs of the person who makes the final purchasing decision.

It seems like a day doesn’t go by that we’re not all making some kind of purchasing decision. Whether it’s a purchase for your home, business, family, health, etc., think about what appeals to you when you’re making those decisions to buy.

Chances are, if the content speaks to you personally – addresses your wants and/or needs – you’ll pay closer attention to it than competitive materials that do not.

What do you look for when you’re reading about a new product/service you’re considering? Share your thoughts in the comment section because I’d love to hear from you. Thanks and here’s to your sweet success.

Debra Jason

Marketing & writing with heart, not hype at at The Write Direction
A recipient of the “Creative Person of the Year” award, Debra educates and empowers creative solopreneurs and enthusiastic business owners to create a lifestyle business that provides them with the flexibility, fun and freedom to do what they love. She also inspires you to communicate your marketing message in a way that captivates and converts your prospects into loyal, raving fans - even if you have been struggling with how to transform your ideas into words in the past.

Comments

  1. Using “you” is really powerful. It’s like you’re pointing at someone while looking directly at his eyes. And he’s caught.
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